Job Opportunity | Customer Service & Maintenance Coordinator Ata Rabah is looking for a motivated and organize

Job Opportunity | Customer Service & Maintenance Coordinator Ata Rabah is looking for a motivated and organized Customer Service & Maintenance Coordinator to join our team. 📍 Location: Khalda Circle, Amman, Jordan 💼 Employment Type: Full-time 🕐 Working Hours: 8:00 AM – 5:00 PM, 6 days per week Job Responsibilities: Receive and respond to customer calls and inquiries in a professional and courteous manner. Receive customer maintenance requests and accurately record reported faults and service requirements. Coordinate and schedule maintenance visits with the maintenance team based on customer needs and priorities. Communicate with customers regarding appointment schedules, technician visits, and service updates. Follow up on reported maintenance issues to ensure timely resolution and customer satisfaction. Coordinate effectively between customers, maintenance technicians, and relevant internal departments. Maintain accurate records of customer complaints, maintenance requests, visits, and follow-ups. Prioritize urgent requests and ensure that critical maintenance issues are escalated appropriately. Handle a high volume of calls and service requests while maintaining professionalism and attention to detail. Follow up with customers after service visits to ensure issues have been properly addressed. Requirements: Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field. Previous experience in customer service, call center, maintenance coordination, or a similar role is preferred. Good communication and interpersonal skills. Ability to communicate professionally with customers and handle complaints effectively. Strong organizational and follow-up skills. Ability to work under pressure and manage multiple requests simultaneously. High level of patience, flexibility, and problem-solving ability. Good computer skills and ability to work with MS Office and relevant systems. Ability to coordinate effectively with technical and maintenance teams. Good command of English is preferred. Key Skills & Expertise: Excellent customer service and communication skills. Strong coordination and scheduling abilities. Ability to work under pressure in a fast-paced environment. Patience and professionalism when dealing with customers. Strong follow-up and problem-solving skills. Ability to prioritize tasks and handle multiple service requests. Attention to detail and accurate documentation. Teamwork and effective communication with technical teams. Positive attitude and commitment to customer satisfaction. 📩 Interested candidates who meet the above requirements are invited to apply through our website or send their CV to: www.atarabah.com [email protected]